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What is the return policy?

Easy Returns

We want you to have total peace of mind when buying from Koup's Cycle Shop. That is why we have an Easy 15 Day 'No Quibble' Returns Policy*.

If you are not 100% happy with your purchase or you simply change your mind, no problem. We’ll gladly exchange the product or refund you, it’s your choice.

The only thing we ask of you is that the product is returned to us in the condition you received it. That means unused with the labels and tags still on. (Clothing and Gear cannot have been worn.)

  • You can return an item up to 15 days after purchase
  • You can make returns by mail or at our retail store
  • All items must be unused in original packing with all labels and tags
  • We will exchange it or refund your money (less shipping). If item was free shipping, we apply a minimum $5.00 return handling charge.
  • If the item you received was damaged or we shipped you the wrong item, please email us immediately at returns@koups.com

The Self Service Returns Process:

KOUPS.COM ORDERS:

  1. Place all merchandise in a shipping box; you may use the original shipping container if you still have it.  If not, please DO NOT use the manufacturer's product box as the shipping container.
  2. Include a copy of the invoice or packing list.
  3. Please tell us why your returning it and if you want a refund or exchange.
  4. For your own peace of mind and security, when returning your items, we recommend you send them with a tracking carrier (USPS,UPS,FedEx). Koup's Cycle Shop accepts no liability for items lost in transit.  All costs for returning goods are your responsibility unless we have delivered a wrong or a faulty item. (International customers are responsible for ALL shipping costs, regardless of issue.)
  5. Please send the items to:

Koup's Cycle Shop Inc.
Attn: Returns
189 N. Harrisburg Street
Oberlin, PA 17113 USA

EBAY ORDERS:

    Processing returns through eBay makes it easy to return as it prints a postage label and provides tracking of the return.

  1. Go to MY eBay page
  2. Click on PURCHASE HISTORY
  3. Locate product -Click on more actions - Return item.

AMAZON ORDERS:

     Processing returns through Amazon makes it easy to return as it prints a postage label and provides tracking of the return.

  1. Go to order history
  2. Under orders select return item.

SHOPATRON ORDERS:

     Processing returns through Shopatron makes it easy to return as it prints a postage label and provides tracking of the return.

    Process a return as per Shopatron instructions.

 

Receive Your Refund or Exchange

We'll take care of the rest for you.

Once we have processed your return we will send you an email to confirm that a refund has been issued or the exchange product has been sent. You will be refunded by using your original payment method ie. Credit/Debit Card, PayPal less your shipping cost to you. We do not refund shipping (both ways) unless item was defective or damaged. If item was free shipping, we apply a minimum $5.00 return handling charge.

Questions? Please email us at

returns@koups.com

* Note: Items listed as "Special Order" ,"AS-IS" or Non-Returnable"  are non returnable and non refundable. If you have any questions, please feel free to contact us.